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Can customer can view the SR/CR tickets (Jira Software) over the customer portal?

Can customer can view the SR/CR tickets (Jira Software) over the customer portal?

Can customer can view the SR/CR tickets (Jira Software) over the customer portal??

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Hi @Nazmul Khan,

Welcome to Atlassian Community!

No, the JSM Help Center can only show JSM requests. If you want to use and app like Refined for Jira Cloud.

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1 vote

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The customer will only see the JSM ticket (SR). If it is linked to a Jira Software ticket (CR) they will not be able to see it on the portal.

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Can customer can view the SR/CR tickets (Jira Software) over the customer portal?

2 answers

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