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  • Can I set the Jira Align product field "Organization Structure" to a lower level of the hierarchy?

Can I set the Jira Align product field "Organization Structure" to a lower level of the hierarchy?

Dana Hogan
February 25, 2026

We would like to leverage the product field within align but do not want the entire list of products to show for every single feature.  What we would like to do is have the products be associated with the specific portfolio, solution, or program within the hierarchy, not just to the top level or entire organization.  I.e. when in a sales feature, only products related to sales are displayed, when in an infrastructure feature, only infra products, etc. 

Can the tool be configured to allow this?

1 answer

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David Woo
Contributor
February 25, 2026

It is possible to implement this, but the configuration may require some elbow grease. I recommend searching the JIRA Align Knowledge Base for relevant entries. If you are also utilizing the JIRA Advanced Roadmap, there may still be an issue when someone edits the hierarchy level from the JIRA side. This can disrupt the hierarchy configuration from the JIRA Align side. I personally encountered this issue and it caused concern among the PMO. It is uncertain whether Atlassian has resolved this problem.

 

However, if your work breakdown aligns with the Scaled Agile model, which includes portfolios, large solutions, ART, and teams, tools like Agile Hive can simplify and customize the connection.

Dana Hogan
February 25, 2026

Unfortunately I can find no "relevant" entries in the knowledge base.  It's why I came to the community for feedback.  

This is the entirety of the articles when searching simply for "product".  None of which go into any more detail than just "select the organization" from the dropdown.

Enable Product Field in Jira Align

Create Products in Jira Align

Create a Custom Field in Jira

Associate the Field to Screens

Add the Field ID in Jira Align Connector Settings

Map Products Between Jira and Jira Align

David Woo
Contributor
February 25, 2026

For the aforementioned steps, JIRA Site Admin privileges are absolutely necessary. Regarding the remaining steps, I recommend utilizing Google Gemini to identify potential suggestions. By thoroughly examining the site, it becomes more feasible to harness the capabilities of these AI tools.   

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