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I'm trying to make the time logging required, on Tempo, before the agent closes the ticket. Tried with Validator, and Conditions, but couldn't make it possible.
Is there a way to do it with Tempo APP info?
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Do you have any work attributes defined in Tempo? Or is it just a log work action?
You can define a transition screen that includes Log Work field and make Time Spent required via workflow validator in resolve screen. However, it is not possible to add/validate Tempo worklog attributes.
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