The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can I filter issues that have been created from an incoming email message?

Floris Vlasveld
February 9, 2013

I have a number of mail handlers for creating new issues from email. I'd like to be able to select only issues created by email in a JQL statement for a webhook that I'm configuring. Is this possible? In other words: is there a JQL field that indicates if an issue has been created through a mail handler?

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes
Answer accepted
MJ
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 10, 2013

It is not possible to get this data from a JQL. You could choose to create a separate user designated for issue creation through mail. If you configure this user to be the default reporter for your mail handlers, you can run a JQL on that reporter to get the information you are looking for.
Cheers

Carol Jones
Contributor
February 20, 2019

This seems to only work if the person sending the email isn't a user within the Jira project.  Is there a way to do the same type of thing to catch this use case as well?

Carol Jones
Contributor
February 20, 2019

Default Reporter
Specifies the username of a default reporter, which will be used if the email address in the From: field of any received messages does not match the address associated with that of an existing Jira user

TAGS
AUG Leaders

Atlassian Community Events