Can I add my company email address as an "Email Request"?

[Victor M Valencia Mejia]

Is it possible to add my company's email address to receive requests in Jira Service Managment? I get this error

[Rik de Valk _Brainboss_ · Accepted solution]

Hi @Victor M Valencia Mejia , 

Yes, you can add a custom email address to receive requests in JSM. You can find the docs here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ 

Have a nice day.

Rik 

[Victor M Valencia Mejia]

@Rik de Valk _Brainboss_ Thanks a lot, have a good day!