Can I Modify the Issue Creation Date in Jira Cloud?

[Chayoung Kim]

Hi,

I'm currently using Jira Software Cloud, and I would like to ask whether it is possible to modify the "Created" date of an issue — either manually or through the REST API.

This request stems from our regulatory and approval workflow. In the process of documentation and compliance review, we have identified several issues that were not recorded at the time of their actual occurrence. For proper tracking and regulatory auditing, we would like to reflect the accurate creation date in Jira.

We understand that Jira Cloud restricts direct editing of system fields like created, but we would appreciate confirmation and any possible workarounds or recommendations.

Specifically:

Is there any supported method to update the Created date (e.g., via CSV import, Atlassian Support, or APIs)?

If not, what are the best practices for managing tickets that need to appear as if they were created in the past (e.g., for reporting and audit purposes)?

Thank you

[Trudy P Claspill]

Hello @Chayoung Kim 

As an alternative to using/modifying the Created date, have you considered adding a separate custom Date field that you could use to note the date of actual occurrence?

You could automate the filling of the field to use the Created date when the issue is created, and then be able to modify that custom field afterwards if the occurrence was in the past.

It seems to me that modifying the created date would likely not align with the intentions of the regulatory-driven reporting and auditing processes.