CSV import not working for Account custom field

[idiyana]

May I know what is the format for account field if I want to include it in my CSV file?

I have received this warning: Cannot add value [[Xxx (XXX)]] to CustomField Account in Issue with summary 'xxxxxx'. Probably value was incorrect format.

I have checked the value exist in my JIRA instance. 

[Ste Wright · Accepted solution]

Hi @idiyana 

Is the Account field a custom field you created? Or a custom field from an app (I know "Account" is used in the app Tempo)?

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If it is Tempo, I would try uploading using the Account ID not the Account Name.

We don't have Tempo, but from what I recall previously when you open an Account from the main Tempo tab, each has a unique ID in the URL - usually a couple of digits. The reason the UID might work is that text values aren't always unique which might be causing issues for the CSV Importer.

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If this doesn't work, let us know :) - or if this is your own custom field, please provide some more information about it, such as the field type and the options available within it!

Ste

[idiyana]

Hi @Ste Wright 

It is Tempo Account field. It worked when I used Account ID. Thanks for this helpful answer.