CSV import ignores custom field values

[Vishal Shanbhag]

I am importing data from Trac into JIRA cloud. I have couple of custom fields in the import - Customer and Trac URL.
I have created a custom fields on the the Project Settings > Issue Types > Create new Field.
Then I tried import and while the import presented the fields at time of import and allowed me to map the field to a field present in the source csv, post import I did not see any value against the imported field.
JIRA in built fields had proper values.

I also tried creating Custom Field using
Jira Settings > Issues > Custom Fields

Then I did the CSV import. Again the import presented my newly created custom field while importing but the values do not show up after import.

[Alexey Matveev · Accepted solution]

Hello,

What is the type of the custom field? Are you sure that this field is present on the issue view?

[Vishal Shanbhag]

Custom field (Jira settings) are of type URL and Select.
I have values that are relevant to those values.
I am not sure what you mean "by field is present on issue view" cause I can't see a way to get it to show up on the issue view.

The project that we are using is of type scrum.

The fields created using Project Settings > Issue Types > Create new Field are automatically visible on the issue screen

[Alexey Matveev]

I got it. You have a next-gen project. It will not work for next gen projects.

[Vishal Shanbhag]

Ideas on what I can do. I have 1600+ old tickets in Trac that I want to import.