CRITICAL - Jira Site Unavailable Again (Recurring Issue Affecting Entire Team)

[pablo]

Hello Atlassian Support,

We are experiencing the exact same critical issue again with our Jira site:

https://procesos.atlassian.net/

This issue had previously occurred, appeared to resolve itself, and has now returned without any changes on our side.

At the moment, multiple users in our organization are unable to access Jira properly. The site either fails to load correctly or becomes stuck in the same broken state we reported previously. Our Kanban boards and project management workflows are effectively inaccessible.

This is now having a significant impact on our daily operations, as our entire IT team relies on Jira to manage tasks, projects, incidents, and ongoing work.

We have already performed extensive troubleshooting:

Multiple users affected
Different browsers tested
Incognito mode tested
Different devices tested
Different networks tested (including mobile hotspot)
Same behavior across all scenarios
Previously, we also provided HAR files, console logs, screenshots, and detailed technical information indicating frontend initialization failures despite backend responses appearing normal.

The most concerning aspect is that the issue temporarily disappeared and has now returned, suggesting there may be an underlying platform or site-level problem that has not been fully resolved.

We urgently need assistance, as this is currently blocking our team's ability to work and manage active projects.

ELIT

Please treat this case with high priority and let us know if you require any additional logs, HAR files, timestamps, or access information.

Thank you for your help.

Best regards,

Pablo Navarro
IT Manager

[Sebastian Krzewiński]

Hi @pablo 

I'm afraid that Atassian Community is not able to help with this but I requested for Atlassian Support assistance here.

Regards,

Seba

[pablo]

OK really thanks @Sebastian Krzewiński !