¿Cómo puedo activar mi suscipción como entiad sin ánimo e lucro?

[Leiber Mora]

He seguido los pasos para crear mi organización en Jira y en Grovestack como entidad sin ánimo de lucro la cual ya se encuentra aceptada en Grovestack, pero no aparece la activación en Atlassian, sigue apareciendo una solicitud de pago o registro de medio de pago. ¡Ayuda!

[Trudy Claspill]

Hola @Leiber Mora :

Bienvenido a la comunidad de Atlassian.

Le recomiendo que se ponga en contacto directamente con el equipo de soporte de Atlassian para temas de facturación, licencias y precios para plantearles esa consulta. Puede contactarlos a través de la siguiente página:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Aquí somos una comunidad de usuarios y no tenemos acceso a su información de facturación ni de suscripción.

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Hello,

Welcome to the Atlassian community.

I recommend that you reach out directly to the Atlassian Billing, Licensing, Pricing support team with that question. They can be contacted through the following page:/

https://www.atlassian.com/company/contact/purchasing-licensing#/

Here we are a user community and have no access to your billing or subscription information.

How can I activate my subscription as a non-profit organization?

I have followed the steps to set up my organization in Jira and Grovestack as a non-profit entity—a status that has already been approved in Grovestack—but the activation is not reflected in Atlassian; it still prompts me for a payment or requires me to register a payment method. Help!

[Leiber Mora]

Thank you so much for your response. I eventually got in touch with Atlassian's billing department, and they were very helpful with my question.

I'll definitely be asking more questions in the future as I gain more experience using the tool.

Best regards from Colombia.

[Dan Breyen]

 Hi @Leiber Mora  welcome to the community!  First off, I apologize for any translation issues.

Have you seen this page and applied for the discount as a non-profit?  discount-pricing 

We're a community of users here, and probably aren't the best group to answer your billing questions.  

Since you're the admin, I would suggest contacting Atlassian Support and chose the 'Billing, payments, and pricing' option.  They are better suited to address your issue.

Hope that helps.

[Leiber Mora]

Hi Dan.

Thank you so much for your response. I received a message from Atlassian's billing department, and they helped me with my question.

I will make the most of this communication channel to learn and collaborate with everyone.

Best regards from Colombia.