Bulleted List in Rich Text Automaton E-mail

[Jeff Yehling]

I have an automation setup that will send a "Rich text" formatted e-mail.  In the Content of the e-mail, I have included the standard Description field using {{issue.description}}.

While the information from the Description field is included in the e-mail, if a Bulleted List is part of the field then it won't include any spacing, carriage returns or other "formatting" that you would expect from a list.  It just treats the output of the list as just one long string of text.

Is there a way to get a Bulleted List to format correctly as a Rich Text e-mail output?

Thank you for any help!

[Bill Sheboy]

Hi @Jeff Yehling 

I do not believe that is possible as rich text due to the markup and code-based macros in the Description field.  As an alternative, if you can use HTML, you can add that function to the field to convert much of the Atlassian markup:

{{issue.description.html}}

And, I recommend testing for all the macros you are using in the field.  I recall several of the macros will not convert, regardless of what is used: plain text, HTML, etc.

Kind regards,
Bill