Bulk print in Asset Management

[licensing]

Hi,
i am facing a strange behaveour while working with jira Assets.
When I try to bulk print few labels i get the error:

"We are having trouble retrieving your labels. Try printing them again."

in the Logs vissible as following:

automation-rule-executor:thread-4 ERROR jira-system [c.c.a.api.service.SingleRuleExecutorServiceImpl] Unexpected error executing rule with context TenantContext{environment=prod, clientKey='com.codebarrel.tenant.global', tenantId=TenantId{id='00000000-0000-0000-0000-000000bbbbbb'}}: AutomationEvent{traceId=096d29b2-e518-4887-a3d6-df7cf4e5088a, clientKey='com.codebarrel.tenant.global', triggerType=THIRD_PARTY_EVENT, type='com.onresolve.jira.groovy.groovyrunner:object-bean-updated-trigger', projectIds=[], timestamp=Tue Feb 13 09:13:46 CET 2024, authorAccountId='JIRAUSER27317', auditItemBatchId=null, payload='CMDB-70739', ignoreOwnEvents=true, authorAutomationAddon=false, priority=5}
com.codebarrel.api.JsonSupport$JsonDeserializationException: com.fasterxml.jackson.core.JsonParseException: Unrecognized token 'CMDB': was expecting (JSON String, Number, Array, Object or token 'null', 'true' or 'false')

When I open a single entry and try to print  the asset its working without any problem.

I tried to create a new labeltemplate with just one entry but this does not help either.

Jira Version v9.4.14

Maybe you have a idea what could help to solve this. 

Thanks.

Sebastian

[Leonie C_ Breitmoser]

Hi there,

I run into the same issue. Did you solve the issue?

Best,

Leonie