Bulk edit: Error by change assignee

[Deleted user]

If I am in ticket view I can assign the ticket to the specific person. But if I try to change the assignee of the same issue to the same person by bulk operation, I can do it. The person won't appear in the field.

Does anybody know why?

I am using JIRA v5.0.6

[AhmadDanial · Accepted solution]

Hey there, Tatiana.

Could it be some caching issues in your JIRA indexes? Can you try to do the following?

1. Shutdown JIRA instance
2. Delete the contents of JIRA Installation Directory\work directory
3. Delete contents of the JIRA Home Directory\caches\indexes\changes directory
4. Delete contents of the JIRA Home Directory\caches\indexes\comments directory
5. Delete contents of the JIRA Home Directory\caches\indexes\entities directory
6. Delete contents of the JIRA Home Directory\caches\indexes\issues directory
7. Clear off browser cache
8. Restart JIRA instance

Warm regards,

Danial

[Deleted user]

I assigned one ticket from ticket view, after that I could assigned the other tickets via bulk edit. I don't know why, but it works now without JIRA shutdown.