Building FCR filters - Incidents that have not been reassigned

[Mitchell Naylor]

I need to build a filter that shows Incidents that have been completed but have not been moved to another team for action.

Example:

Ticket logged for a password reset that was completed on the call with the customer, the ticket will progress from new to in progress to complete all with the same agent in the same group.

Ive read the other suggested ways to track FCR with custom fields and so on, but the data is already in JIRA SD so there shouldn't be a need to customise the form, just filter on a set of conditions.

Thanks.

[Michael Wohlgemuth]

This is tricky (for me at least).

I would try something along the lines of:

status changed from "Status1" to "Status2" AND (assignee was youruser AND assignee = youruser) 

[Mitchell Naylor]

Perfect!

This is the working example:

project = NAME AND issuetype = Incident AND (assignee was currentUser() AND assignee = currentUser() ) AND status in (Completed,Closed)

[Mitchell Naylor]

Next challenge is, can you filter on any ticket that has not been moved between assignee's so you can be sure this ticket was logged and closed under the same user.

The filter above works to show tickets assigned and closed under the same person, but it doesn't care if it was assigned to 20 people, just that it was closed under the same person who it was first with.

[Michael Wohlgemuth]

Check if this works (add it to your stuff, exchange date or use date functions):

AND NOT assignee changed before "2018-08-20"

Note: I think this might even make the first suggestion i had obsolete, but im unsure. Try running it with just this one and see if it works.