Bounce email before restore backup

[Juan Ignacio Saenz]

After re-establishing the backup in the project, the functionality of replying to a comment by sending emails to the jira@xxxx.atlassian.net account has been broken. It no longer works. Bounce all emails. I have changed the configuration of Incoming Mail and Mail Handlers to use gmail and it also bounces them. Please I need help.

Regards,

[Nic Brough -Adaptavist-]

What are the symptoms of "bounce all emails"?

I ask because a bounce usually means the email server has rejected an email, not Jira.

[Juan Ignacio Saenz]

When replying to an email sent by jira from the email, it bounces and never reaches its destination, generating the comment on the related issue

[Juan Ignacio Saenz]

Whenever I replay a notification email, the email always bounces. And the comment never comes to jira.

[Nic Brough -Adaptavist-]

Ok it doesn't get processed by Jira, but what exactly are you getting from a "bounce"?

[df jira]

When I reply to the notification email to jira@xxxx.atlassian.net, I should add the body of the email as a comment. But what he does is reply to me with another email from
bounce@atlassian.net with the body "This message could not be delivered." and an attachment called noname.

https://share.getcloudapp.com/12uvB6zq

https://share.getcloudapp.com/7KuEJd6E

[df jira]

Sorry, I'm the same user in another account.

[Nic Brough -Adaptavist-]

That looks like Atlassian thinks your mail is spam.  

You'll need to raise this as a support request with them over at https://support.atlassian.com/contact

[Juan Ignacio Saenz]

 Uuh It was my mistake, I didn't see that I log in with that account.