Board is not Deleting after selecting Delete

[Mary Lewis]

I am trying to delete a board and have been troubleshooting as an admin and not sure if this is a bug or something wrong in our current version. 

I have tried to delete the board from the project, boards, configure, delete AND going to view all boards to delete. 

The option is available to delete, I select delete, get confirmation page, select continue and the board does not delete. I have tried to refresh the page to confirm it's not a UI issue and it is still there. 

In the past we have deleted many boards so is a recent issue. 

JIRA v9.6.0 DataCenter.

[Clint Young]

I just tested deleting a board in JIRA v10.3.20 DC w/o any issues. Is this a Sprint or Kanban board? Is it project based or JQL filter based? Did your install just go through an update? Screenshots?

[Mary Lewis]

this is a kanban board and it is using a JQL filter. I also confirmed I do not have any active sprints for that project which I know sometimes can cause an issue for a board to be deleted. 

[Mary Lewis]

no recent updates which is why it's odd that it's happening. I can check to see if we can upgrade our version to see if that would correct the issue. 

[Clint Young]

@Mary Lewis - So you go to the Board, click on the Board button > Configure, then Board Button again > Delete. You get the "Are you sure you want to delete board name?" Hit the blue Delete button and then where do you go?

[Mary Lewis]

the dialogue box of are you sure goes away after selecting yes and then the board is still there, I have even then refreshed the page and it is still there. 

[Arkadiusz Wroblewski]

Hello @Mary Lewis 

Open the browser developer tools (F12 → Network) and watch what happens when you confirm the deletion.

Also check <JIRA_HOME>/log/atlassian-jira.log from exact timestamp you attempted to try deleting board.  Theres many possibility why it could failed.

Best,

Arek🤠

[Varsha Joshi]

It seems to be working as intended on Jira Cloud. Did you try with a different browser? Also anything in the audit log?

[Mary Lewis]

I will try another browser and check the audit log but did have multiple users confirm it was not working for them. 

[Mary Lewis]

audit log is not showing activity of the delete, I can find where the boards were created in the audit log only.