BitBucket Commits not actioning Jira Issues

[Alex Scotton]

I have connected our Jira OnDemand instance with our Bitbucket account.

If I make a commit on a repo to BitBucket with the ABC-01 reference to an issue, bug, feature etc this commit log appears within the Issue on Jira under the Activity tab but does not action the issue e.g. a Commit like "ABC-01 #close this issue has been fixed" appears but does not close the issue.

Is there something further I need to do or setup to get the actions working?

[AgentSmith]

More than likely, its one or more of the following symptoms:

Symptom1: The email address cannot be found in JIRA

Solution1: Update email for either JIRA user or DVCS user.

Symptom2: There are more users in JIRA with the same email address.

Solution2: As emails are used to map to JIRA users, they should be unique in JIRA to have the feature working.

Symptom3: The email address is not configured in Git or Mercurial.

Solution3: User should configure an email address in .hgrc or .gitconfig.

Symptom4: User doesn't have permission to log work.

Solution4: Grant user permission to log work in Jira.