Billing fails and can't change billing contact

[Felix Schendel]

Hi, billing for our cloud jira fails but shouldn't as there is still credit on the card provided. Also we can't change the billing contact as in runs into an error. We'll loose access to our jira on 21. August - please help! Thanks

[Nic Brough -Adaptavist- · Accepted solution]

This is one for https://support.atlassian.com/contact - you need to talk to Atlassian about this, the community of end users can't really help you.