Billing Issues

[Ismail Tajudeen]

I opened a Jira account with two spaces. The total users on these spaces are 9. I understand Jira has a free tier account for 1-10 users but I received a mail saying my subscripiton has been deactivated and I haven't been able to use the Jira board since then.

I'm only interested in the free tier for now and I wouldn't know if I am doing something wrong.

[Prachi Bolar]

Hello @Ismail Tajudeen ,

Welcome to community :) 

A ticket has been raised with the billing team on your behalf. 

Thank You,

Prachi

[Trudy Claspill]

Hello @Ismail Tajudeen 

Welcome to the Atlassian community.

Did the notification of deactivation tell you why your subscription was being deactivated?

If it is a billing issue you can contact the billing support team to get an explanation and help.

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Trudy Claspill]

Was the subscription for Jira or Jira Service Management? JSM has a limit of 3 Agents versus Jira having a limit of 10 users for a Free subscription.

[Ismail Tajudeen]

Hi @Trudy Claspill

Thank you for your kind response.

1. This is what I got from the mail (We’ve canceled the following subscription. This is because we’re missing the right payment details, so we weren’t able to process your payment.)

2. The sub is for Jira.