Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

BigPicture down for several days now

Stéphane Marchandon
Stéphane Marchandon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 7, 2025

Hello,

BigPicture recorded an incident March 5th.

The problem is that on our side it is down from match 4th and it's still not working so far. The status page shows "operational" but nothing works, blank page, nothing loading. 

Support replies lead nowhere, suggesting that we should "disable the app", that's impossible on the Jira Cloud or "uninstall and re-install", best way to loose everything  without taking any ownership.

Are there other people in the same situation ? Is there a way to make things moving at AppFire? 

Answer
Watch
Like Be the first to like this
42 views

1 answer

0 votes
Divya Shree
Divya Shree
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
March 7, 2025

Hello Stephane, 

Have you tried logging into an incognito/private browser window → If it loads, it could be a cache/cookie issue. Have you tried checking console logs in your browser?

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events