Because when I create a ticket it is replicated in all projects
1 answer
Hello @Yael Muñoz
Welcome to the Atlassian community.
The replication of a newly created issue into other projects could be caused by an Automation Rule.
If an automation rule is being triggered you can find evidence of that in multiple locations.
1. Look at the Automation panel in the original issue details view. Click the Refresh button to refresh the list of rule recently executed related to this issue.
2. Navigate to System > Global Automation, and select the Audit Log tab. That will show you the list of rule execution entries for all rules on your Jira instance. You can expand the details of each one to see if it was executed due to the creation of the specific issue.
The replication could also be caused by customized workflows. You would need to examine the workflow for the issue type that was created, in the project where it was created, to see if there is customization in that workflow that could cause the issue to be replicated in other projects.
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