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Average count time for a particular ticket
Suppose I have repair ticket for this repair ticket A and B tickets are linked.
A ticket transitions time count is 10 and
B ticket transitions time count is 20
Total average transitions count time of repair= A(10)+ B(20)= 10.5
I need to calculate total average time count for repair. How it is possible to implement? you can suggest plugins also if its possible briefly?
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