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Average assigned tickets per User

Paixão, João
Paixão, João
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March 8, 2025

Hi,

I want to implement a KPI for support team handling tickets.

The KPI is average assigned ticket per user. I want to track this on a daily basis so I can eventually graph this for review.

How can I achieve this?

Thank you,

João Paixão

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Carlos Garcia Navarro
Carlos Garcia Navarro
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March 8, 2025

Hi @Paixão, João ,

Welcome to the Community! I'm a big fan of Rich Filters for Jira Dashboards and I'd recommend 'Rich Filter Simple Counter' and 'Rich Filter Smart Counters' as a way to get the count of issues assigned per user.

https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?tab=overview&hosting=cloud

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