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Automation triggered by form edits not working

Garrison Thomson
March 31, 2025

I have an automation rule set up with the intention of sending an email whenever a field on a form is edited (after the issue that the form is linked to has already been submitted). Here is how the automation is set up:

Screenshot 2025-03-31 132852.png

The rule isn't working as expected. The audit log shows that the edit to the form is triggering the rule, but the condition wasn't matched:

Screenshot 2025-03-31 135005.png

I'm wondering if the logic for the Field value changed is 'AND' logic instead of 'OR' logic. I want an email to be sent if ANY of the listed fields change and not only if ALL the fields change.

Any help is appreciated.

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1 vote
Bill Sheboy
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March 31, 2025

Hi @Garrison Thomson 

The audit log you show indicates the Summary field did not exactly match (i.e., equals) the text "New Hire Request" as it contains additional text for the person's name.

Please try using the "contains" or "starts with" operator rather than "equals".

 

Kind regards,
Bill

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