Automation to send emails when issue is created is not working

[Júlia Lemes Rodrigues Pimentel]

I'm trying to use automation to send an email to the reporter when a new issue is created but it is not working. I've checked every step of the automation but it's still not sending the email. Here are the screenshots of how the automation is set up:

[Fabian Lim]

Hi @Júlia Lemes Rodrigues Pimentel

Welcome to the community.

Check in the audit log if you are getting any error messages.

Go to the specific rule and check the log for errors.  Most likely it's not meeting a condition so it's not executed.  

Regards,

Fabian

[Júlia Lemes Rodrigues Pimentel]

Hi, Fabian!

Thank you for helping! I checked the audit log and I was able to identify the issue.

Best regards, 

Julia.

[Fabian Lim]

Perfect! Please make sure to accept the answer.