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Automation to send an email when an issue type is updated to the CHANGE issue type

Automation to send an email when an issue type is updated to the CHANGE issue type

Hello - I'm new to learning how Jira automations work. I need to send an email notification when an issue type in any software project is changed to the "Change" issue type.

I created the following automation which is sending an email when the issue type is changed to any other issue type.

Let me know if you need further screenshots or audit logs. Thanks!

Here's an audit log:

change audit log.png

2 answers

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1 vote

Hello @Marcie Talbot

You don't need the branch. Remove that so that you just have the trigger, the condition, and the action.

All steps that are in the main line of the rule will be applied to the trigger issue. Branches are used when you want to divert to other issues and take action against those instead.

So your rule would end up being

WHEN Issue Type is change

IF issue Type equals Change << this applies to the issue that triggered the rule

THEN Send Email