Automation to clone tickets and Link

[Marcel Valeriano]

Hi people, need a little help here.

I'm working on some automation.

When I create an issue on Project X

I need to clone this issue to another 10 projects
This automation is already working, but how can I link the cloned issues, to the first Issue with the same automation?

I need to do it exactly the way is on the print bellow.

Thanks

[Marc -Devoteam- · Accepted solution]

Hi @Marcel Valeriano 

When you're cloning the issue in Automation, you should set the "Linked Issues" field in order to create the link between the issues.

[Marcel Valeriano]

Many thanks, @Marc -Devoteam- worked like a charm, awesome.

[Marc -Devoteam-]

Please accept my answer as a solution.

This will help other community member trying to solve the same.

[Tanuja.bhosale]

What is the automation to create the same ticket in other 10 projects?

[Marc -Devoteam-]

Hi @Tanuja.bhosale 

Change the rule and add create issue action for each project and select the correct project in the action.

Make sure that the rules is also scoped to all the projects where the issue needs to be created.

[Tanuja.bhosale]

Hello Marc ,

Thanks for the answer, would you also have any idea of how to keep both the cloned tickets ( from 2 different projects ) synchronised ( fields like comments updated from one to another, status updated etc.)?

regards

Tanuja