Automation rule to change status based on the newly update ticket field

[Nguyen Thanh Tien]

I've set up an automation rule to change the status based on the newly updated ticket field shown in the attached image.

However, only Condition 1 was triggered to edit issue field, as indicated in the attached audit log. Could you please assist me in ensuring that Condition 2 runs after Condition 1 is executed? Thank you!

[Jakub Koc · Accepted solution]

You might want to try re-fetching issue before second condition, eventually I would also try extracting score from the comment itself and modifying the field without the second condition. Can you provide example comment that activates the automation?

[Yash_reddy · Accepted solution]

Hi @Nguyen Thanh Tien 

Welcome to the Community 

Try adding refetch component before second one

You can find more details on Refetch component here https://support.atlassian.com/automation/kb/usage-of-refetch-component/

let me know how it went after updating.