Automation rule: Count days in 'New' status and add the number into number field

[Martyna Trzpiola]

Hi, I would like to ask for advice for the automation rule creation:

Count number of days in 'New' status and add this number into number field.

Currently I configured this and doesn't give me expected result:

[Nikola Perisic]

Hi @Martyna Trzpiola 

Instead of how it was done by your side, I would do it like this:

Create these custom fields:

1. New Started At
   Type: Date Picker
2. Days in New
   Type: Number field

Rule 1 — Store when issue enters New

Trigger: Issue transitioned
To status: New

Action: Edit issue fields

Set New Started At to:

{{now}}

---

Rule 2 — Calculate days in New

You have two good options.

Option A — Update when issue leaves New

Use this if you only care about the final number after the issue leaves New.

Trigger: Issue transitioned
From status: New

Action: Edit issue fields

Set Days in New to:

{{issue.New Started At.diff(now).days}}

[Martyna Trzpiola]

I need to show number of days in NEW live - automatic update every day. Kind of deadline if something is there for more than x days team will pick it up as first.

Please let me know if I understand correctly, 

you suggest to set up 2 rules together?

1. to identify date when created as NEW

2. Calculate days in new.

Isn't it enough to just set up calculate days in new on date picker is a must for calculation?

how should second rule look in your opinion?