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Automation not triggered

Otto Kog September 30, 2020

Hello

Our automation rules have suddenly stopped working. This happens in all of our service desk projects.

We've tried creating a new rule, a simple create and assign, and it doesn't work either.

What could be the case?

Is there a limit to our automation executions? If so, where can we monitor our current usage? 

2 answers

1 vote
John Funk
Community Champion
September 30, 2020

Hey Otto - You can follow along with updates here:

https://jira-service-desk.status.atlassian.com/incidents/59sqc3gf0nhj

1 vote
Jack Brickey
Community Champion
September 30, 2020

This is a known issue that is being investigated. I believe it has been addressed and is being rolled out but just hang tight and you should see it corrected

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