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Automation is not working

DManioc
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 12, 2024

Hi,

Here the situation

  • When ticket is created
  • request type is new employee
  • Capture d’écran, le 2024-06-12 à 12.12.48.png
  • this part above is working well. 
  • If the reporter belong to a specific group normaly the system must create another ticket but nothing happened. What im doing wrong ? 
  • IMG_1025.jpg

1 answer

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 12, 2024

Hello, Good day. Instead of using branching use the same flow in the rule.

Screenshot 2024-06-13 at 11.11.16 AM.pngScreenshot 2024-06-13 at 11.11.18 AM.pngScreenshot 2024-06-13 at 11.11.21 AM.pngScreenshot 2024-06-13 at 11.11.24 AM.png

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