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Automation: Unable to add parent or epic to created issue

Ashley_Lange
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July 31, 2026

I'm experiencing what appears to be a regression with the new Create work item automation action after the Epic Link → Parent migration.

My use case

I have a scheduled Automation rule that creates multiple Task work items. Each Task should be created under a specific, existing Epic (for example, GMR-155).

This automation worked before July. The issues only started after the recent Epic Link → Parent changes in Jira Cloud.

What I'm seeing

When configuring the Create work item action:

  • The Parent field does not allow me to select an issue like the Epic field. (Epic field is now blocking automated tickets from being created.)
  • Instead, the Parent field only allows selecting:
    • Work item
    • Trigger work item
  • I've also tested using the Parent Field by simply typing in GMR-155, and that did not work. 

Because this is a Scheduled rule, there is no trigger work item, so neither option is usable.

Additional testing

I've tried several approaches:

  • Creating the Task without a Parent → Works successfully
  • Setting the Parent field → Fails
  • Using the legacy Epic Link field instead → Also fails
  • Adding a branch to edit the created Work Item to add the Epic or Parent. → Both options fail.
  • Using Additional Fields JSON:

 

{
  "fields": {
    "parent": {
      "key": "GMR-155"    }
  }
}

→ Also fails.

The Epic exists, is in the same project, and the created issue type is a standard Task, so the hierarchy is valid (Epic → Task).

I've also recreated the Create work item action from scratch to rule out a corrupted automation configuration, but the behavior is the same.

Why I think this may be a regression

From what I can tell:

  • Removing Parent/Epic Link allows the automation to complete successfully.
  • Adding either Parent or Epic Link causes the Create action to fail.
  • The Parent UI no longer behaves like the previous Epic picker and appears to only support automation-context work items.

Questions

  • Is anyone else seeing this behavior with the new Create work item action?
  • Has the expected configuration changed following the Epic Link → Parent migration?

I found this previous Community thread, but the accepted solution does not appear to resolve the issue anymore in my Jira Cloud instance, so I'm wondering if there has been a recent regression or behavior change since that discussion.

https://community.atlassian.com/forums/Jira-questions/Automation-Unable-to-add-Parent-to-created-issue/qaq-p/3017814

2 answers

1 vote
Andrea Robbins
Community Champion
July 31, 2026

If the trigger is upon issue creation, you have to ensure any fields you want to set is on the create screen - put it on the edit screen as well while you're at it.

See if this fixes it. I don't remember having issues with this in the past, but it has been a while.

0 votes
Sami Shaik
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August 4, 2026

Hi @Ashley_Lange  , good news: I rebuilt your exact scenario in a sandbox today (Scheduled trigger, Create work item, Task under a specific Epic) and it works. The Parent field can do this, but its dropdown hides it, which is almost certainly what you are hitting.

The trap: the Parent dropdown only shows "Work item / Trigger work item" until you type. Those two options are all it offers at rest, which makes it look like a specific Epic cannot be selected on a scheduled rule. But the field is a type-ahead: type your Epic's key directly into the box and the actual Epic appears as an option.

The tested steps:

  1. In the Create work item action, set Space/Project explicitly (do not use "Same space" on a scheduled rule: with no trigger work item there is no context to inherit, and the run fails with "The project or issue type wasn't set")
  2. Set the work type explicitly (Task)
  3. Add the Parent field, ignore the two default options, and type the Epic key (for example PROJ-12) into the box, then select the Epic when it appears
  4. Save and run: in my test the Task was created directly under the Epic, confirmed in the work item's breadcrumb

No JSON needed once the picker path works. Verified in-product today on a Cloud instance; if typing the key still finds nothing on your site, reply here with what the box shows and we can dig further.

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