I'm experiencing what appears to be a regression with the new Create work item automation action after the Epic Link → Parent migration.
I have a scheduled Automation rule that creates multiple Task work items. Each Task should be created under a specific, existing Epic (for example, GMR-155).
This automation worked before July. The issues only started after the recent Epic Link → Parent changes in Jira Cloud.
When configuring the Create work item action:
Because this is a Scheduled rule, there is no trigger work item, so neither option is usable.
I've tried several approaches:
{
"fields": {
"parent": {
"key": "GMR-155" }
}
}→ Also fails.
The Epic exists, is in the same project, and the created issue type is a standard Task, so the hierarchy is valid (Epic → Task).
I've also recreated the Create work item action from scratch to rule out a corrupted automation configuration, but the behavior is the same.
From what I can tell:
I found this previous Community thread, but the accepted solution does not appear to resolve the issue anymore in my Jira Cloud instance, so I'm wondering if there has been a recent regression or behavior change since that discussion.
If the trigger is upon issue creation, you have to ensure any fields you want to set is on the create screen - put it on the edit screen as well while you're at it.
See if this fixes it. I don't remember having issues with this in the past, but it has been a while.
Hi @Ashley_Lange , good news: I rebuilt your exact scenario in a sandbox today (Scheduled trigger, Create work item, Task under a specific Epic) and it works. The Parent field can do this, but its dropdown hides it, which is almost certainly what you are hitting.
The trap: the Parent dropdown only shows "Work item / Trigger work item" until you type. Those two options are all it offers at rest, which makes it look like a specific Epic cannot be selected on a scheduled rule. But the field is a type-ahead: type your Epic's key directly into the box and the actual Epic appears as an option.
The tested steps:
No JSON needed once the picker path works. Verified in-product today on a Cloud instance; if typing the key still finds nothing on your site, reply here with what the box shows and we can dig further.
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