Automation, Ticket Assignment, 2 users

[jude_alden]

I need to setup automation where an issue that is created and unassigned gets automatically assigned to 1 person on MTW and another person on TFSS

This is as far as I have gotten and then get stuck . 

[Trudy Claspill]

Hello @jude_alden 

There are two problems with your rule.

1. The advanced compare condition is wrong.

2. The comparisons should not be combined. They need to be separated.

For the first point, credit goes to @Bill Sheboy in his response to this post.

Use this for the "First Value" field: {{issue.created.convertToTimeZone(issue.reporter.timeZone).format("E")}}

And for the regular expression you are trying to match use these values:

Mon Tue Wed Thu Fri Sat Sun

For the second point, you need to have just one of these comparisons in the IF condition for the MTW comparison and Assignee setting. Then add an ELSE condition to set the Assignee to the alternate user if the IF condition is not met.

[Bill Sheboy]

Hi @jude_alden and @Trudy Claspill 

I recall my earlier post needed the time zone adjustment because the question asked about a Day and Time range test.  For your use case this may not be needed.  Thanks!

Kind regards,
Bill

[Mark Segall]

Hi @jude_alden - You'll want to separate the two conditions into separate If/Else blocks.  So you'd have something like this:

• IF CONDITION: {{issue.created.format("E")}} Exactly Matches Regular Expression #1
  • ACTION: Assign Issue to assignee #1
• ELSE CONDITION: {{issue.created.format("E")}} Exactly Matches Regular Expression #2
  • ACTION: Assign issue to assignee #2