Automation - Schedule jql to run daily (looking for due dates past due) add comment

[Kathy Wahler]

What else am I missing to get this to add a comment based on my schedule jql running looking for my criteria (overdue)?

[Trudy Claspill]

Hello @Kathy Wahler 

What does the Audit Log contain when this rule runs? How are the results different than you expect?

Do you think it could have anything to do with this checkbox? With this box checked the rule will only operate against issues that have changed since the last time the rule executed.

[Bill Sheboy]

Hi @Kathy Wahler 

Adding to Trudy's suggestions:

Your rule trigger also has the bulk handling option selected.  That option is used with the plural {{issues}} smart value when one wants to send a single email, or sum a field in the data: https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html

Do you want to process the issues as a set or process each, one at a time?

• If as a set, the smart values in the rule need updates
• If one at a time, the bulk option may be unchecked

As currently written, the behavior of the rule is a bit undefined: it uses smart values for single issues but gets them as a batch.

Kind regards,
Bill