Automation Failing to create new rule in fresh instance (free Tier)

[Stefanos Tselepis]

Hello community,

I had a free tier Jira instance on Cloud and I was exploring automation by creating a simple rule, for example if a Task is created the add a Sub Task, or create a new Task.
The problem was that I couldn't create any rule. I always got the message:

There was a problem retrieving permissions from your Jira instance. Please try publishing this rule again.

I thought that maybe I broke something while fiddling around with settings.
Then I completely deleted the instance (from billing) and made a new one with 1 project, Kanban Organization managed.

The same error appears.


As far as I looked Automation is enabled in free tier but with a limit in 200 global actions.
I couldn't create a single rule so this limit wasn't reached in both instances, it is 0 of 200.

atlassian-addons-project-access that was suggested in other similar questions has permission for everything (I can't change permission on free tier anyway)



Am I missing some configuration that I must make or it's an issue with free tier initialization?

Thank you for your help.

[Stefanos Tselepis · Accepted solution]

I figured it out.
Because you can't add people in Jira project you have to manage access in admin.atlassian.com groups.
I added myself in all groups and now I can create rules.

[Fabio Racobaldo _Herzum_]

Hi @Stefanos Tselepis ,

welcome to the Atlassian community!

There're many threads with the same issue. Please take a look :

• https://community.atlassian.com/t5/Jira-Software-questions/How-do-I-set-the-right-permissions-so-Automation-app-user-can-do/qaq-p/1371186
• https://community.atlassian.com/t5/Automation-questions/How-to-resolve-permissions-errors-in-Jira-Automation/qaq-p/1640775

Hope this helps,

Fabio

[Stefanos Tselepis]

Hi @Fabio Racobaldo _Herzum_ ,
I have read both of them before posting and none of them is similar to my problem.
1. I don't have any other project in trash or archived.
2. It's not possible to change any permission in my tier.
3. Issues security level is also not able to be enabled




Thank you for your reply.