Automation Condition - compare lastCommentAuthor = Customer (or participants)

Hi,

Using Automation for Jira

- Trying to set up a rule with a condition of the comment-er is one of the users involved in the issue (anyone except an Agent)

2 answers

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1 vote

Answer accepted

Figured it out:

(reporter = "{{issue.comments.last.author.name}}") OR ("Request participants" in ("{{issue.comments.last.author.name}}"))

Similar to the other question on: Compare if lastCommentAuthor == Reporter

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"Request participants" in ("{{issue.comments.last.author.name}}"

Shouldn't it be the other way around?

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0 votes

You can't run it the other way around.

This

"{{issue.comments.last.author.name}}"

Gets replaced with

"foobar@baz.com"

So then you have invalid JQL if you do

"foobar@baz.com" in "Request participants"

Error in the JQL Query: Expecting either 'OR' or 'AND' but got 'Request participants'. (line 1, character 22)

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