Automation - Assignee is removed

[Helene Rivest]

Need help on this one... I created different automations to transition the parent of issues to match the child.

1. When a Sub-task transition to In Progress, the Story transition to In Progress.
2. When Story transition to In Progress, the Epic transition to In Progress.
3. When a Story transition to Done, the Epic transition to Done. 

The issue I'm having is that for an unknown reason, when the Story transition to Done, the Epic does transition to Done (with proper Resolution), but it removes the Assignee from the Epic... (the assignee remains for #1 and #2)

I have tried a few things, but I'm at a loss to fix this.

[Marc -Devoteam-]

Hi @Helene Rivest 

Welcome to the community.

There is no relation in the automation rule.

So this is probably due to a post function in the workflow used for the Epic type, check the workflow for this action.

[Helene Rivest]

I'm not the Jira Super User for the back-end of our Jira Data Centre... How can I explain this to them on how to fix this?

[Marc -Devoteam-]

Hi @Helene Rivest 

Let them know which project this issue relates to end if the issue type Epic transtitions to done the Assigee field is cleared.

This should provide them with enough information.

[Bill Sheboy]

Hi @Helene Rivest -- Welcome to the Atlassian Community!

Adding to the suggestions from @Marc -Devoteam- you may want to check the issue history and if any other automation rules are causing this.

That is, the transition of the Epic may be triggering a different rule...and that rule is clearing the Assignee.

Kind regards,
Bill

[Arkadiusz Wroblewski]

@Bill Sheboy 

Golden words, I have plenty Automations triggering Automations myself and sometimes behavior are... Tricky... in nicest words.