Automating setting Watchers from a multi-user custom field

[Richard LeBeau]

I'm trying to set the watchers of a ticket based on a custom people field called "Approvers." However, when I try to set up the automation rule, it returns that the rule was executed successfully but the watchers have not changed. Attached is a screenshot of the automation rule I have set up at the moment. Is there any way to fix this? Am I doing something wrong?

[Mikael Sandberg · Accepted solution]

You have to do it using smart value and the advanced branch in order to do it, like this:

[Bill Sheboy]

Hi @Richard LeBeau 

Yes, and...to Mikael's answer:

You may also do this in one edit, without the branch, by adding all of the values from the field at once.  Try an iterator over the field to build the syntax needed for the JSON, as described here: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Multi-user-picker-custom-field

Kind regards,
Bill