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Automatically create subtask when parent issue ID and another text are in subject of email

Automatically create subtask when parent issue ID and another text are in subject of email

Hi,

I was wondering if it possible to let JIRA or a plugin with mailhandling create a new subtask of a specific type when an email comes in.

These would be the conditions:

If there is an email received from sender X

And the subject of this email contains issue ID

AND contains some text

e.g. subject is "TESTSYSTEM-(NWDS-01)"

Result:

A new subtask is created as a child of issue NWDS-01

and contains the body of the mail in description or something like that.

I'm curious!

1 answer

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1 vote

Answer accepted

Yes, definitely.

Please look into https://developer.atlassian.com/display/JIRADEV/Custom+Message+(Mail)+Handler+for+JIRA- the tutorial how to create mail handlers inside your plugin. You can even create tickets inside remote systems with that approach;)

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Sorry, for the late answer, i will dive into this.

Thank you!

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