Automatically create a Jira ticket from a post in a Teams channel

[roxana.crainiciuc]

Hello! Is it possible to automatically create a Jira ticket when someone posts a message on a specific Teams channel? How?

Thanks!

[Hariharan Iyer]

Hi @roxana.crainiciuc 

This ability is built into Jira Service Management, but is not available out of the box in Jira Software. To learn about how to integrate JSM with your Teams channel, please go through the documentation here - https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/chat#quickstart-guide