Automatically add request participants to trigger issue

[Marcel Jünge]

Hi, 

i am currently working on an automation that automatically adds request participants to the trigger issue.

The trigger issue is an ITSM request via the portal. When the request is created the automation looks up related issues in a JIRA project and sends notifications to the user selected in the field "Asset Owner". So fine so good.

Now i want the users in the field "Asset Owner" to be automatically added as request participants to the trigger issue. How do i have to edit my current automation? (See image). Thx in advance. 

[Bill Sheboy]

Hi @Marcel Jünge 

You could use the Edit Work Item action with a dynamic JSON expression to add more Request Participants.  For some additional details:

• the rule actor needs to be someone who is an Agent to add to Request Participants
• you may need a condition to confirm your source field is not empty
• this KB source describes how to construct the JSON for adding to Request Participants: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Multi-user-picker-custom-field
• your rule would iterate over the values in the source, "Asset Owner" custom field to build the JSON
• to identify the custom field for Request Participants, please use this KB source: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/
• finally, I recommend adding a Re-fetch Work Item Data action immediately after the trigger to reduce the chance of racetrack timing errors; that trigger can start a rule before all data is ready for use

Your final expression will likely look like this, where customfield_12345 is the Request Participants and customfield_67890 is your "Asset Owner":

{
  "update": {
    "customfield_12345": [
      {{#triggerIssue.customfield_67890.value}}
        {
          "add": {
            "id": "{{.}}"
          }
        } {{^last}}, {{/}}
      {{/}}
    ]
  }
}

Kind regards,
Bill

[Arkadiusz Wroblewski]

@Bill Sheboy 

Kind of I had feeling you will look Here. It looks like Automations summoning you 🤠😅

[Arkadiusz Wroblewski]

Hello @Marcel Jünge 

First please specify, Which field Type are your ” Assets Owner "?

[Marcel Jünge]

Multi-user

[Arkadiusz Wroblewski]

@Marcel Jünge 

@Bill Sheboy  already provided you good answer. 

What you should remember branches on multiple issues run separately, so you shouldn't use branch to build the participant list on the request. 

Keep the email inside the branch, but add the Request participants update outside the branch on the trigger issue.

Take advices from @Bill Sheboy and play a little with that.