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Automatically Add Label Based on Ticket Context

Jennifer Williams
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August 8, 2025

We are trying to use Rovo Automation to add a label to work items based on the issue summary, issue description, and issue comments. Does anyone have a suggestion on how to set this up?

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Aaron Pavez _ServiceRocket_
Community Champion
August 8, 2025

Hi @Jennifer Williams 

Can you give us a bit more detail on how you want to achieve that?

What type of work items? What are the things you will check to add the label?

What values?

Based on the summary, what will you look for in the summary to have a particular label?

Regards

 

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