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Automated solution that can suspend ticket generation during a given period

Farouk Benhouman
Farouk Benhouman
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August 27, 2025

Hello,

Hello,

We have to periodically install some security hotfixes on the virtual machines in Azure. The downtime for these kinds of operations is approximately two hours.

Our ITSM is Jira, and we are looking for an automated solution that can suspend ticket generation for a list of VMs during a given period (Friday between 20h and 22h for example).

Do you have any solution for this need?

Thanks in advance,

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Jira
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