Automate JIRA Creation

[Arpit Shah]

What is the process of creating automatic JIRA based on email received for production issue. 

[Ajay _view26_]

Hi @Arpit Shah 

Can you expand you use-case? Are you looking at JSM Request creation as @Trudy Claspill  mentioned or is it a Jira usecase?

Cheers

Ajay

[Trudy Claspill]

Hello @Arpit Shah 

If you want to automatically create an issue in a Jira Software project based on an email, refer to this documentation:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

If you are trying to set up a Jira Service Management project to accept emails and create new issues from them, then refer to this documentation:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/