Auto close tickets using Script Runner

[VenugopalY]

My system (JIRA 5.2)configured with jelly script for Auto close tickets that have been resolved in state for  30 days with email notification to reporter. Jelly script will change/update Resoled state to Closed with custom message to reporter after 30 days (as per filters) 

How to achieve same function with Script Runner? on JIRA 6.4.2

Please advise.

[Udo Brand · Accepted solution]

Use the built in escalation service:

https://jamieechlin.atlassian.net/wiki/display/GRV/Escalation+Service

[Deleted user]

I recommend this

[VenugopalY]

Script Runner with Escalation service seems to be working. For add comment section comment treating as single line. How to make below comment as paragraph (line by line) issueInputParameters.setComment('Hello, This ticket has been in resolved state for 30 days without an update. This ticket will be automatically moved to closed state. If this issue has not been resolved satisfactorily, clone this to a new ticket. Thank you,JIRA Administrator.') Example: Hello, This ticket has been in resolved state for 30 days without an update. This ticket will be automatically moved to closed state. If this issue has not been resolved satisfactorily, clone this to a new ticket. Thank you, JIRA Administrator. Regards, Venu

[Udo Brand]

see Jamies answer. https://answers.atlassian.com/questions/108151/forcing-a-linebreak-issue-comment-groovy And feeld free to accept this answer.

[Simon Kegel //SEIBERT/MEDIA]

Hey Venugopal,

you should set up a filter for your purpose -
f.e.: updated <= startofday(-30d) and status = resolved 

This filter you can use in the Escalation Service of ScriptRunner.
You find the Service in the Built-In Script section.

There configure your escalation service - put your filter query in there and select the transition of your workflow you want to be  performed - set your wanted interval in minutes or as cron expression and you're done 

Greets
Simon