Auto assignment of Issues

[Mayur Gaikwad_Tech PMO]

How can we auto assign an issue basis some field value.

For e.g. We are capturing information like Modules & sub-modules on which development needs to be done. Post approval from a team, we want to auto assign this issue basis module and sub-module information captured during create issue stage to a particular person. 

[Bhanu KN · Accepted solution]

Hi @Mayur Gaikwad_Tech PMO , 

From a costing point of view, I would like to highlight that Jira Automation is inbuilt and is available for you to use without any additional charges. Your requirement can easily be implemented via an automation rule. What more is that it requires minimal to nil coding and an easy-to-understand interface.  Do explore automation thoroughly before going for any of the external plug-ins that are chargeable.

Cheers, 

Bhanu :) 

[Mayur Gaikwad_Tech PMO]

Thank you! @Bhanu KN :)

[Bhanu KN]

Hi Mayur, 

Glad to be of help.

If you are using Cascading list for modules and submodules you can make use of the JQL condition to check the value and do the needed actions later. 

Trigger - Issue created /module-submodule edited etc

Condition - If/Else block

Within If block - JQL Condition 

JQL can be written like this:

"<your field name>[Select List (cascading)]" = <first option> and "<your field name>[Select List (cascading)]" = <second option>

Action- Under the If condition, you can add an action component and assign the issue per need.

Just giving a heads-up because I have implemented something similar :)

Regards,

Bhanu

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Mayur Gaikwad_Tech PMO 

You can either use Jira Automation or a workflow post function to achieve this. Are you using any 3rd party app like JMWE, JSU, JWT or Scriptrunner?

[Mayur Gaikwad_Tech PMO]

Hi @Alex Koxaras _Relational_ 

Thank you for the response.

I've heard about Scriptrunner but can you give some more insights on JMWE, JSU and JWT

[Alex Koxaras _Relational_]

@Mayur Gaikwad_Tech PMO I think that you should discover their capabilities by yourself, because this is the way to understand what will suit your needs. They all more or less do the same thing. I honestly like more JMWE since it gives you workflow properties outside of the box, plus the ability to write script using jira expressions, or nunjucks, plus it comes with listeners and shared actions.

But I suggest that you try them all. They all come with evaluation period:

• JMWE - https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=overview
• JSU - https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?hosting=cloud&tab=overview
• JWT - https://marketplace.atlassian.com/apps/29496/jira-workflow-toolbox?hosting=cloud&tab=overview

[Alex Koxaras _Relational_]

@Mayur Gaikwad_Tech PMO if my answer helped you, kindly mark it as accepted in order to help others in the community with similar questions. Thank you!

[Vicente Domínguez _Decadis AG_]

Hello @Mayur Gaikwad_Tech PMO and thank you @Alex Koxaras _Relational_ for mentioning us!

I am part of the support for JWT for Jira Cloud  and I bring good news.

You could achieve this with the post function Update fields in combination with the parser function getMatchingValue().

After selecting the assignee field as field to be updated, you could write an expression like the following one to choose a different user depending on the selected option in a custom field.

%{getMatchingValue(%{issue.cf10048}, ["Option 01", "Option 02", "Option 03", "Option 04"], [%{issue.cf10047}, %{system.currentUser}, %{issue.project.lead}, "64gha11hgf231rt55as12uuy"])}

As you might infer from this expression, you can select dynamic values for the assignee field depending on the selected option of a custom field, such as an user from a User Picker custom field, the current user, the project lead or a specific user (user ID).

There is also a possibility to apply a conditional execution, so that the post function will only be executed and the issue assigned when a condition is met. This could be used, for instance, to execute it only if the assignee has not been set.

If you need more information on how to implement this, you can always take a look at our use cases in our documentation, such as Assign important issues to the project lead or Assign an issue to the project lead, if the issue is unassigned on creation, or contact us directly via our Support Service Desk.

Best regards,

Vicente