Auto Forward Emails With Attachments

[Casey Hale]

Hi there, 

Is there a way to auto forward an email received in Jira to an external email address. I know there is an automation rule that can forward with the summary and description but can it also forward any attachments received?

[Trudy Claspill]

Yes!

Refer to

https://community.atlassian.com/forums/Automation-articles/Attachments-now-supported-for-customized-emails-in-Automation/ba-p/3078625

[Prachi Bolar]

Hello,

Welcome to community :) 

There is no direct way to do so

The below workaround could help

• First, create a new Custom Field of the type - Text Field (multi-line) and named it "Email Description". I'll be sharing why we need this field in the following steps.
• Then, associate this newly created custom field with the related Issue Screens on your project
• Next, from the Field Configuration settings of the related project, I changed the Renderer type of the field - Email Description from Default Text Render to Wiki Style Renderer:
  
  
• Next, update  Automation Rule, which does the following at a high level:
  • Create a variable and use the following smart-value as its value to remove all images in the Description field:

    {{issue.description.replaceAll("![^\s!][^!]+[^\s!]+[!]", " ")}} 

• • Use the Edit Issue Fields action to set Email Description field value to the above variable. We need to have this field because we cannot send the above variable directly in HTML format. To convert a field to HTML, the field needs to be a custom field in Wiki Style Renderer format.
• Finally, Send Email action to send the Email Description field in HTML format.

Thank You,

Prachi