Audit Log Missing Information

[Michele Bazzani]

This morning a ticket was updated with a comment from me. One that I did not create, I received no notification that someone had logged in as me.  It was there as an internal note, and I have checked global and project automations, and there is not one that would have done this.  When I looked for the audit log, it is not showing me anything other than identity provider actions. 

Any ideas on how to trace this?

Michele Bazzani 

April 19, 2023 at 10:41 AM

•Internal note

 (Link Removed) "Developmental Pathways is needing a data pull around shared members" has been changed to a status of Done

[Trudy Claspill]

Hello @Michele Bazzani 

If you click on the Rule Executions field in the Detail panel (when viewing the issue details) that should open a panel that shows a history of the automation rules executed against that issue. Were there any automation rules executed against the issue during that time frame? That could help you trace the action to an automation rule if that was what caused it.

If a Site Admin impersonated you through available site administration functionality, you should have received an email about that. Did you double check your spam folder in your email client?

Otherwise I would think that somebody would've had to have your password to login as you.

Those are the only ways I can think of that something would be attributed to you that you did not actually do yourself.

[Michele Bazzani]

Hi Trudy,

So I have done that, and I can see that no rules were executed in any project or at the global level that would have done this. 

I have no emails from anyone that they logged in as me and I am the site and org admin so I am not sure how that could have happened. 

Im baffled

[Trudy Claspill]

I am also baffled.

Is the issue named in the comment (Developmental Pathways is needing a data pull around shared members) the same issue to which the comment was added?

If not can you go to that other issue to see if an automation rule was executed against that issue? 

[Michele Bazzani]

I did; I checked automation rules for all projects involved and all the global rules as well.

>.<

[Alex Koxaras -Relational-]

Hi @Michele Bazzani 

Can you please also check the post functions of your workflows?

In addition, can you please share a screenshot of your comment?