Attachment alert in jira cluster datacenter

[Asmaa Elsayed]

Hello all,

I have jira cluster datacenter with 3 nodes. But i keep getting attachments alerts whenever i added a new attachment to an issue, I couldn't access it. the alert is like the following:

The attachment   (< attachment> ) for issue (< issue> )   could not be read.

[Samuel Gatica _ServiceRocket_]

Hi @Asmaa Elsayed 

Welcome to the community!

I believe the issue is due to a missing permission on the filesystem. 

Please check and appy6the solution described in doc https://confluence.atlassian.com/jirakb/unable-to-attach-files-to-issues-in-jira-1101927334.html

I hope this helps 

Best regards 

Sam

[Asmaa Elsayed]

---

Hi @Samuel Gatica _ServiceRocket_ 

I don't have a problem with attaching any file to any issue, I can attach files but after attaching them, i cannot find them neither on the attachment path on the node nor the database (This happened after moving from one single node to jira cluster with 3 nodes)

[Samuel Gatica _ServiceRocket_]

Hi @Asmaa Elsayed 

Have you confirm if the Attachments health check fails in your instance?

Take a look to this doc https://confluence.atlassian.com/jirakb/attachments-health-check-fails-in-jira-server-744526718.html

Best regards 

Sam

[Asmaa Elsayed]

Yes it failed with this result 

The attachment   (< attachment> ) for issue (< issue> )   could not be read.

[Samuel Gatica _ServiceRocket_]

Hi @Asmaa Elsayed 

If you are observing frequent missing attachments or all attachments can't be accessed, check the configuration of your file system across all nodes in JIRA Data Center. If no configuration problem exists, use the guide below to confirm if the permissions of the file system are correct.

The file system permissions are not correct.

Go through the Actions in Jira server fails with FileNotFoundException in the Jira logs KB article to verify and/or fix the permissions.

Missing recent attachments due to Upgrade using XML backup

JIRA has been upgraded using XML backup, and the database backup is taken after the attached files backup, then it may refer to newer files that are not in the attachments folder as the files backup is taken before the database backup.

Best regards

Sam