Atlassian Virtual Agent- Availability

[BIJOY BABU]

Hi Community,

We’re setting up Jira Service Management Chat integration with Microsoft Teams.
We successfully added the Assist app to our agent-only channel, and agents can create and respond to tickets from Teams.

However, we are unable to find or add the “Atlassian Virtual Agent” app to our customer-facing channel (TechConnect > General). The Teams “Add agents and bots” menu only shows:

• Jira Bot

• Assist

We expected to see Atlassian Virtual Agent, but it does not appear in our Teams app store.

To confirm my understanding:

App	Purpose
Jira Bot	For basic Jira Cloud notifications only (not JSM chat)
Assist	For agents only — create, manage, and respond to tickets
Atlassian Virtual Agent	AI chatbot for customers — required for JSM Virtual Agent chat in Teams

My question for the community:

Is the reason we cannot find “Atlassian Virtual Agent” because the Teams Admin must enable it in the Microsoft Teams Admin Center first?

If yes, then we will request the admin to:

Teams Admin Center → Teams apps → Manage apps → Search “Atlassian Virtual Agent” → Allow

Please confirm if this is the correct step, or if there is anything else required to make the Virtual Agent appear as an available bot in Teams channels.

Thank you!